Z zero byte time slot interchange (ZBTSI) A technique used to ensure pulse density for clear channel capability. zero-bit insertion A technique used to achieve transparency in bit oriented protocols. A zero is inserted into sequences of one bits that cause false flag direction. Also called bit stuffing. zero-suppression Elimination of unimportant zero, i.e. 0.15 is printed as .15. zip tone Short dial tone to an ACD agent, which indicates that a call is being connected to the agent console. ZMODEM A protocol that features a streaming facility that offers higher efficiency than XMODEM or YMODEM. Zone A network in a series of interconnected networks that are joined through bridges. zoom in To enlarge a portion of an image in order to see it more clearly or make it easier to alter. zoom out A distant view of an image; image is viewed more globally, but with less detail.